FAQ

How do you ship?
We ship in plain unmarked boxes
usually ups or canadapost.

How long is shipping time?
Canadapost times

Xpresspost
( 3-5 days west coast )
( 5-6 days central states / prov )
( 6-7 days for east coast )

Expidited postal service
( 5-7 days west coast )
( 8-11 days central states / prov )
( 10-14 days for east coast )

Lets be honest, its the post office,
times are average not guaranteed

UPS Times
( 3-5 days west coast )
( 5-6 days central states / prov )
( 6-7 days for east coast )

We will sometimes ship xpresspost orders
with ups at our discretion

I am in the USA are there any
brokerage fees from Canada?
No, we prepay any or
all the brokerage fees ourselves
whatever the amount you pay on
the website is the total delivered to your door

Can i have a credit card order shipped
to a 3rd party address?
No, our policy is to only ship credit card orders
to the billing address of the credit card.
if you need the order shipped somewhere else
you would have to pay with one of
the other methods ( money order….ect)

Is my personal info safe?
We will never give any of your info out ever!
Personal info is deleted a short time after the
order has been completed and delivered.
Credit card info is safeguarded by
verisign, a huge american financial
company not by Advanced Indoor Hydro.

Need more answers?
Give us a call
Toll Free 877-756-GROW