Shipping and Returns

 

Shipping

How do you ship?
We ship in plain unmarked boxes
usually ups or canadapost.

How long is shipping time?
Canadapost times

Xpresspost
( 3-5 days west coast )
( 5-6 days central states / prov )
( 6-7 days for east coast )

Expidited postal service
( 5-7 days west coast )
( 8-11 days central states / prov )
( 10-14 days for east coast )

Lets be honest, its the post office,
times are average not guaranteed

UPS Times
( 3-5 days west coast )
( 5-6 days central states / prov )
( 6-7 days for east coast )

We will sometimes ship xpresspost orders
with ups at our discretion

 

Returns

Most items are covered by a manufactures warranty.
You must call or email and get a return number before shipping anything back.
Customer must pay the shipping charge to return items to us.
We will pay the shipping to replace the defective item back to you.

If you decide you don’t want your order, or wish to return a non defective item:
You must call or email for a return number and explain why you wish to return it.
Open Nutrients are not available for return.
There will be a restocking fee for returning non defective items (10% – 20%).
Customer must pay all shipping charges.
Any shipping charges you paid in the original order will not be refunded.
If you received free shipping, the shipping we paid to send you your order will be deducted from your return amt